5. Service Delivery and Satisfaction 

5.1 Delivery Timeline 

• Standard itineraries will be delivered by the agreed-upon date 

• Rush services are subject to availability and additional fees 

5.2 Satisfaction Guarantee 

• If you are dissatisfied with your itinerary, notify us within 7 days of delivery 

• We will make reasonable adjustments at no additional cost 

• This guarantee does not apply if the dissatisfaction is based on factors outside our control

6. Client Responsibilities 

6.1. You are responsible for: 

• Booking all travel arrangements 

• Ensuring the accuracy of all personal information provided 

• Obtaining necessary visas, passports, and travel documents 

• Adhering to health requirements and travel restrictions 

• Purchasing appropriate travel insurance 

• Monitoring travel advisories and restrictions 

6.2. You acknowledge that travel arrangements may be affected by circumstances beyond our control, including but not limited to weather, political conditions, and public health emergencies. 

7. Client Indemnification of Company 

7.1. General Indemnification. Client agrees to defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, contractors, and affiliates (collectively, "Company Parties") from and against any and all claims, demands, losses, costs, damages, liabilities, judgments, settlements, and expenses (including reasonable attorneys' fees and court costs) ("Claims") arising out of or resulting from: 

a) Client's use of the Services or any materials provided by Company;  

b) Client's breach of any provision of this Agreement;  

c) Client's violation of any applicable law, regulation, or third-party right;  

d) Any negligent or wrongful act or omission by Client;  

e) Any travel undertaken by Client based upon Company's recommendations or Services; 
f) Client's failure to obtain appropriate travel insurance, visas, vaccinations, or other required documentation; 

g) Any third-party claims related to Client's travel activities or decisions; or  

h) Any misrepresentation made by Client to Company.

8. Force Majeure 

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, acts of terrorism, pandemics, or government actions. In such cases: 

• We will attempt to provide modified services if possible 

• If services cannot be provided, we will issue a credit valid for 12 months